Use these contacts for questions about a benefit itself, such as claims, balances, ID cards, or coverage. For help with the Vera app, see Contact Support.
Medical plan and HRA (Keenan)
Phone: 1-833-702-1257
Member portal: https://tpabenefits.keenan.com/member
ClaimDOC Member Advocates (finding providers, bills, EOBs)
Phone: 1-888-330-7295
Email: [email protected]
Member portal: https://portal.claim-doc.com
Duke City Cares
Urgent Care: (505) 390-9982
Locations: https://dukecitycares.com/
Teladoc Health
Phone: 1-800-835-2362
Video visit: https://www.teladochealth.com
Ameritas Dental and Vision
Phone: 1-800-487-5553
Member account: https://www.ameritas.com/digital/member-account/
Life insurance and long-term disability (New York Life)
Phone: 1-800-225-5695
Claims: the mynyl portal, linked from each life and disability benefit in Vera
Beneficiary updates for Employer-Provided Life & AD&D: BenRoll at (505) 509-8933
Accident, critical illness, and short-term disability (Colonial Life)
Phone: 1-800-325-4368
Claims portal: https://registration.coloniallife.com/?pid=6
Medical and Dependent Care FSA (The Cafeteria Plan)
Phone: (505) 822-9300
Member portal: https://pretaxit.com/
Zander Identity Theft Protection
Phone: 1-800-356-4282
401(k) Retirement Plan (Fidelity)
Phone: 1-800-835-4097
Account: https://www.401k.com
For anything else, open the benefit in Vera's My Benefits. Its contact buttons are always current.